1. Incorrect or incomplete delivery information: If we are unable to deliver flowers due to an incorrect address, we will refund the payment amount less any commissions or fees charged by third party banks or payment processors in the event that we discover an error in the address before the bouquet is made. If we discover an error in the delivery address during the delivery process, we will try to contact you to obtain the correct address information, then at our discretion, free of charge or for an additional fee, we will deliver to the new address.
2. Flowers are not in stock or delivery is not possible: if we cannot deliver at the time ordered or if the selected flowers are not available, we will refund the entire amount of the order, minus commissions or fees from third-party banks or payment systems. Alternatively, the client can choose other bouquets for the amount paid or request a full refund minus commissions or fees from third-party banks or payment systems.
3. Recipient refused delivery: We cannot offer a refund or ship a new product if the recipient refuses delivery.
4. If the recipient is unavailable in time, we can leave the bouquet at the reception or hand it over to a third party as per the customer’s request. Should the bouquet require delivery on the following day or beyond, we reserve the right to levy an additional fee for re-delivery.
5. Any extra costs, such as re-delivery fees due to incorrect address information or address changes made less than 5 hours before the scheduled delivery time, will be the responsibility of the customer.
6. Any extra costs, such as re-delivery fees due to incorrect address information or address changes made less than 5 hours before the scheduled delivery time, will be the responsibility of the customer.
7. If you are dissatisfied with the bouquet you have received, please contact us within 6 hours, and we will work to resolve the issue privately.
   After evaluating the significance of your photos and consulting with the florist/delivery service responsible for your bouquet, we will decide whether to proceed with a refund, deliver a new bouquet, decline your request, or handle your request in an alternative manner.

Please be aware that flowers need to be handled appropriately. If the flowers appear wilted due to reasons beyond our control, we cannot provide compensation as items are perishable, we do not issue refunds. Our responsibility for the condition of the flowers extends only up to the point of delivering the bouquet to the recipient.